Support Services
Aegis delivers award winning support by employing knowledgeable professionals backed by the latest in customer relationship systems and infrastructure. Internal processes at Aegis ensure customer requests and issues are responded to in a timely fashion, that nothing ‘falls through the cracks’, and that the customer is kept informed during the entire case resolution lifecycle.
The Benefits of Aegis Support Services
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- + Case Tracking & Notifications
Aegis utilizes Microsoft CRM to log all support activity from initial call through case resolution, providing automated emails as the case proceeds through Aegis processes. Customers never wonder if their software partner is working for them.
- + Product Upgrades
Customers under a valid service contract are granted the latest version of the Aegis software suite. This includes all interim releases and service releases.
- + Unlimited Phone Support
Customers under a valid service contract and trained on the Aegis product are entitled to unlimited telephone support from trained Aegis professionals located in North America, Europe, and Asia with a goal of providing immediate assistance from a live representative.
- + Unlimited eSupport
The Aegis eSupport box is available at any time for unlimited email submission for those customers that may be too busy to pick up the phone.
- + Aegis Customer Gateway
Aegis provides a wealth of product documentation, best practice guides, technical reference material, and other utilities on the customer gateway. Registered users will also have access to Aegis online customer forum.
- + Ten time winner of Circuits Assembly Customer Service Excellence Award
Aegis support and engineering departments have been recognized by end users across the manufacturing industry as best in class for ten consecutive years.
