Welcome to Aegis Software Support. Aegis offers direct phone and email assistance for customers who need help. Customers must have an active subscription or service contract with Aegis Software. Customers will benefit from unlimited telephone and email support, product upgrades, electronic case tracking, notifications, and access to documentation, knowledge base, and software downloads via our Customer Gateway.
For Critical issues:
For Americas critical issues, please call our support team directly at +1 267 282 4980 Monday through Friday, 8am ET to 7PM ET
For EU critical issues, please call our support team directly at: +49 9131 777 880 (Germany) / +44 1494 858 438 (UK) Monday through Friday, 8am CET to 7PM CET
For non-critical issues:
Please report any new software questions or issues to our support team at eSupport@aiscorp.com and you will receive a response within 24 hours.
We look forward to working with you and addressing your needs. If you have any feedback or want to give kudos to someone you worked with, please feel free to send it to customerservicesVP@aiscorp.com – we would love to hear from you!