PRESS RELEASE ARCHIVE
For Immediate Release – July 2006
AEGIS EXPANDS CUSTOMER GATEWAY WITH ONLINE ORDERING
PHILADELPHIA, PA – Aegis Industrial Software Corporation (Aegis),
the leader in Manufacturing Information Management Systems, announces
the addition of online, credit-card ordering to its existing Customer
Gateway website. Online credit-card purchasing options offer greater
flexibility and simplicity for customers. As part of Aegis’ effort to
continuously improve its industry-leading support services, customers
may now purchase items online, setup monthly payment plans, choose
auto-charge options, and review online quotes. Common customer purchases
through this system include additional seats and modules, service
contracts, on-demand tutorials, interactive web-based training sessions
and on-line user certification programs. Products and services can now
be purchased more easily and efficiently, by credit-card and through the
web.
“Customers often asked us for a method of payment that was simple,
web-based and part of our current Customer Gateway,” said Micah Newcomb,
Aegis Vice President of Services. “Accepting payment by credit card will
streamline the processing of service contract renewals and the purchase
of additional modules, making this the easiest approach for
manufacturers to purchase and remain up to date with software and
service. Aegis hopes this new capability will enhance its already
industry-leading customer services program, which has won Circuits
Assembly’s Customer Service Excellence Award for the past six
consecutive years.”
One of the technical advantages of this solution is its total
integration to the Aegis Customer Relationship Management System that
runs all Aegis support, engineering, sales, and quoting operations
worldwide. This integration enables automatic prorated service renewal
calculations, presentation of online quotes, inventory lookup and other
extended services. Aegis products are built on the premise that total
integration of data and visibility improves manufacturing greatly. This
philosophy is also applied internally to customer information
management.
Current Online Customer Service Support Operations
Online Ordering as well as the following online support services can be
accessed online at www.aiscorp.com. Customers have the ability through
the Aegis website to request information, directly email Aegis Technical
Support, launch directly into the Aegis WebEx Support Center, and log
into the Customer Gateway.
The Aegis Customer Gateway – is a secured web area which allows
customers to access their account and view product inventory. While in
the Gateway, customers are able to gain access to the latest software,
updates, manuals, tools and tutorials and integrate directly into the
Aegis CRM system which automatically and dynamically presents applicable
options based on the customers’ inventory.
On-Line Support – Aegis offers interactive online meeting and
collaboration services including remote technical support by sharing PC
desktops. Aegis utilizes WebEx technologies to provide this service.
e-Support – In order to streamline support services, Aegis has
embedded ‘e-Support’ into core Aegis NPI products. This tool will
transmit the vital technical data about a given project and the computer
in use directly to an Aegis Support Technician when an issue is
encountered. The option to attach the entire project is also provided
along with the ability to include additional information or notes. The
e-Support tool ensures the quickest and most accurate support services
possible. **e-Support does not transmit any secured or confidential
information.
For additional information contact:
Paul Ferdas, Marketing Director
Aegis Industrial Software Corporation
Email:
pferdas@aiscorp.com
Phone: 215.773.3571