The initial realization service begins before the purchase with pre-sales consultation. Aegis Applications Engineers work closely with the customer to document their key business needs and expectations while also mapping out their current business and manufacturing processes. This information is passed back to Aegis to detect any expectations that cannot be achieved, would require changes, or would require customized system integration services.

This information is then conveyed back to the customer on the way to developing a mutual understanding of what the solution will achieve when deployed. The end result is a mutually agreed upon statement of work (SOW) that defines a future state system that will meet or exceed the business needs and expectations.

Aegis spends a considerable amount of time up front with the customer to ensure everyone’s expectations are set and met properly. Also, the more time spent thoroughly understanding the customers existing state provides valuable insight during the implementation and planning phase to follow.