Aegis considers training to be an extremely important part of every implementation. The Aegis Project Manager works with the Aegis Training Department to ensure that MES trainings are properly tailored to specific Customer needs. Trainings may be conducted at one of several Aegis locations or on-site at the customer’s facility. Aegis assists the customer in identifying what personnel should be trained and deciding where and when training should take place. During the implementation process, Aegis conducts several types of training. These include:

POWER USER / TRAIN-THE-TRAINER

The train-the-trainer (Power User) training is for those individuals who will most likely need to know the entire system inside and out. It is an advanced training that takes place early in the deployment process and is specifically designed for system administrators, engineers, and floor managers and/or supervisors. The training is in-depth enough that the Power Users will be equipped with the knowledge necessary to train additional personnel in their facility.

END-USER / OPERATOR TRAINING

Prior to deployment in a production environment and pending a successful staging or pilot roll-out, end-user /operator training can begin. The operator training can be conducted by Aegis personnel or by an advanced Customer Implementation Team member that has been certified in the “Train-the-Trainer” course.

IT SYSTEM SUPPORT & MAINTENANCE TRAINING

Aegis’ IT Deployment Engineers perform a knowledge transfer with appropriate Customer IT personnel prior to the end of implementation. Such personnel are given detailed system information and maintenance and performance tuning recommendations to allow them to properly support the mission-critical Aegis system. Aegis will also assist in documenting escalation paths to ensure that issues are reported, diagnosed, and resolved as accurately and expeditiously as possible.