7 Reasons Why Quality Management Systems Fail


Shaun Black, Global Vice President of Marketing, Aegis Software

blurred highway with quality icons and checklist

Quality Management Systems can only be as successful as the managers themselves allow.  Quality managers should educate themselves thoroughly on the system being used and be well versed on the potential of said systems.  Quality management systems often fail when managers do not use them to their full advantage or lack the knowledge on how to use them properly.

Below are seven causes of quality failure and examples of why quality management systems (QMS) might fail:

1. Lack of Proper Training

Quality management systems will not only involve quality managers, but also employees.  Running through procedures and proper controls placed to avoid miscommunication makes all the difference. 

2. Lack of Communication

Negative assessments should never be ignored and should immediately be communicated to quality managers.  Ignoring analytics and failure to use quality management systems as a means of communication can lead to disastrous results.

3. Inability to Integrate cross-functional Interactions

Integration with varying business systems is an advantage that quality managers should utilize.  Audit management systems should be paralleled with quality management systems to get better results.  MES audit systems are integral for keeping compliant with regulations.

4. No Focus on Metrics

More companies should be metric-minded and take advantage of the analytics provided by management systems.  Systems can measure data gathered from the productivity of different departments within a business to show overall improvements or where there is room for further improvement.

5. Low levels of Camaraderie

Employees need to be appreciated rather than reprimanded.  Use management systems to improve the quality of your business without condemning the work of your employees.  Find areas that need to be worked on and assure employees that procedures are set in place as a means to offer support.

6. Standards are Not Set

Define what “good quality” means from the start and hold leadership responsible for meeting those standards.  Encourage leadership to unify their employees and implement strategies for improvement.

7. No Incentives for Improvement

It is easy to monitor and reward employees for meeting deadlines, but be sure to apply special emphasis on meeting quality standards.  Providing incentives for meeting those standards encourages employees and sets the stage for long-term results.  

Changing the Workplace Environment

Maintaining communication, support and standards is key to being successful in using quality management services and to avoid these quality issues examples.  When leaders and employees are kept in the loop and entrusted with responsibilities to improve quality, the overall environment will have a more positive atmosphere, and you can avoid many of the quality management system failure examples.

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